Quality Control

4. The evaluation of a product based on excellence, value, conformance to specifications, and customer satisfaction
5. costs The costs associated with catching defective products before they reach customers
9. A process businesses use to prevent defective products from being created, not just to eliminate or correct them after they’ve already been produced
12. The measure of how well a product performs its purpose without breaking down
14. Compliance with standards
16. The rapid and unimpeded flow of capital, labor, and ideas across national borders
17. A popular quality-management methodology that relies on a five-step approach to improve any business process
19. The level of promptness and willingness with which a service is provided
21. A set of principles or guidelines
22. Not conforming to predetermined standards
23. The ongoing process of planning, implementing, and integrating quality into every aspect of an organization

1. Usefulness and good performance (in products)
2. The measure of how long a product lasts
3. In quality management, refers to the environment in which a service is performed
6. The confidence customers have that a service provider is trustworthy and knowledgeable
7. The costs associated with defective products reaching customers
8. The costs associated with planning and implementing quality so that defective products aren’t created
10. In quality management, refers to a customer’s opinion on whether or not the product is worth the price
11. A process businesses use to check for defects after products have been produced; also called quality inspection
13. The measure of how easy a product is to fix and maintain
15. A business’s ongoing commitment and willingness to make changes for the purpose of maintaining quality
18. The costs associated with inspecting and catching defective products as quickly as possible
20. The ability to put yourself in another person’s shoes