Across
- 2. How many days is the cooling off period?
- 5. When a customer quotes code 110 what does this mean?
- 6. Whatr must we get from a customer before logging the complaint as closed?
- 8. What must we add to the policy where the only the customer inital is held?
- 10. What happens when you update details in Edit Customer Details but not in the policy?
Down
- 1. How many working days does a card refund take?
- 3. How many days does a cheque refund take?
- 4. What must we check the customer has before offering a voucher?
- 7. what page of the conversation guide is the Renewal not received wording?
- 9. How much is the cancellation fee for a joint policy?