Across
- 1. There are____ elements of GPIMS that are applicable to customer service
- 3. Controls Integrity Management System
- 4. are the way to capture customer complaints/comments.
- 6. ____ tells us how well we perform flawless execution of OTC processes. ( two words)
- 8. Satisfaction A customers positive or negartive feeeling about the value they receive. (2 words)
- 11. factor that initiates a change in another factor, which may then initiate another changes in a a RootCause string of cause - effect factors resulting in a final effect or outcome 2 words
- 12. Local Quality Management Representative
- 13. POI 3 words
- 22. Business Continuity Plan
- 23. Lloyd's Quality Assurance
- 24. TS 16949 is a certification for _____ quality management
- 25. Use the ____when taking the stairs
- 26. Everyone is a winner when ___comes first
Down
- 2. sunlight from sand, water or snow is as strong as direct sunlight
- 4. A ____ greatly reduces your chances of being seriously injured in a motor vehicle crash
- 5. SME 3 Words
- 7. Original Equipment Manufacturer
- 9. A matrix used to depict roles and accountabilities
- 10. Process we follow with regards to Records Retention
- 13. A graphical depiction of a group of related processes or activities arranged to show their relative order of execution. 2 words
- 14. Operational Integrity Management System
- 15. Don't ___while you are walking
- 16. International Organization of Standardization
- 17. MOC 3 words
- 18. Reapply sunscreen every___ hours , even on cloudy days.
- 19. Slow and ____ wins the race - Slow Moe's Motto
- 20. Global Product Integrity Management System
- 21. Quality objective is equivalent to _____ objective