Across
- 3. this word can sound rude at times in English so it should be used carefully
- 4. add this to your voice to improve your tone
- 6. a skill that you took a quiz about in today's session
- 9. a future based statement that gives an organisation direction
- 10. this type of communication helps us successfully interact with others
Down
- 1. one of MPI's core values
- 2. the person who is in control of any conversation knows to ask ______
- 5. statements that describe how a person is acting
- 7. this makes up 55% of our communication
- 8. this is a type of person who does not assert themselves