Across
- 1. how we measure process performance
- 5. check to make sure gage is good
- 11. person who designs product
- 12. error proofing
- 15. frontline quality person
- 16. when job isn't right the first time
- 18. repeatable way to perform job
- 19. the reason we are here
- 20. cause of customer dissatisfaction
Down
- 2. drawing with dimensions
- 3. result of measuring
- 4. quality culture
- 6. document to describe task
- 7. disposition when part not repairable
- 8. most defects found by customer
- 9. first step in understanding job
- 10. quick measurement device
- 13. highest cost of quality
- 14. person that builds product
- 17. assembly aid