Quality & Infection Prevention Week Crossword

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Across
  1. 2. Admitted to the hospital a second time in 30 days.
  2. 4. A formal complaint.
  3. 7. SBAR facilitates prompt and effective communication or hand off - what does "B" stand for in SBAR?
  4. 13. Patient ___________ is the measure of how content a patient is with their healthcare and an important indicator of quality.
  5. 14. A blood infection from a central line.
  6. 15. CDC's database system for reporting healthcare-associated infections.
  7. 16. Five steps used to improve patient satisfaction.
  8. 17. The best way to prevent infections.
Down
  1. 1. A fire alert.
  2. 3. The goal of improving medication safety is to __________ all medications and containers.
  3. 5. Use at least two patient __________ when providing care, treatment and service.
  4. 6. ___________ is an online system to report near misses, safety issues, and events.
  5. 8. A patient's report of a problem or concern.
  6. 9. Federally funded health insurance for 65 years or older.
  7. 10. An agency that surveys hospitals for accreditation.
  8. 11. When a physician enters orders directly into the computer.
  9. 12. Performance Improvement Process.
  10. 14. Centers for Medicare and Medicaid Services.