Quality Management

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Across
  1. 2. In quality management,refers to a customer's opinion on whether or not the product is worth the price
  2. 4. The evaluation of a product based on excellence, value, conformance to specifications and customer satisfaction
  3. 5. Not conforming to predetermined standards
  4. 6. The confidence customers have that a service provider is trustworthy and knowledgeable
  5. 7. A process businesses use to check for defects after products have been produced: also called quality inspection
  6. 8. A popular quality-management methodology that relies on a five-step approach to improve any business process
  7. 9. In quality management, refers to the environment in which a service is performed
Down
  1. 1. The ongoing process of planning, implementing, and integrating quality into every aspect of an organization
  2. 3. Usefulness and good performance (in products)
  3. 6. The costs associated with inspecting and catching defective products as quickly as possible