Quality Management Systems and the Role of Meetings

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Across
  1. 3. The official written record of discussions, decisions and actions from a meeting. (7)
  2. 4. Ensuring that individuals take responsibility for agreed tasks and decisions. (13)
  3. 8. A list of topics or items to be discussed during a meeting. (6)
  4. 11. The process of making changes to increase quality, efficiency or effectiveness. (11)
Down
  1. 1. Written information that provides guidance or evidence of how processes are carried out. (13)
  2. 2. Ensuring that processes are carried out in a reliable and standardised way. (11)
  3. 5. A structured review used to check whether processes and procedures are being followed. (5)
  4. 6. Developing employees’ knowledge and skills to help them meet required standards. (8)
  5. 7. The standard of a product or service in meeting agreed requirements and customer expectations. (7)
  6. 9. Acronym for a structured system used by an organisation to manage and improve quality. (3)
  7. 10. Following relevant laws, regulations, standards, policies and procedures. (10)