Across
- 5. - Standard of excellence or comparison for performance.
- 8. - Diagram used for root cause analysis.
- 9. - Information that proves the effectiveness of a process or system.
- 10. - International standards organization.
- 11. Chart - A graph used to study how a process changes over time.
- 12. - An entity that provides products or services to another organization.
- 13. - A person or organization that receives a product or service.
- 15. Sigma - A methodology for reducing defects in a process.
- 16. - A systematic examination of a quality system.
- 17. - The degree to which a set of inherent characteristics fulfills requirements.
- 19. - One of the seven principles of quality management, focusing on direction and unity of purpose.
Down
- 1. - Failure to meet a standard or specification.
- 2. - Principle stating that 80% of problems are caused by 20% of causes.
- 3. - A series of actions to achieve a result.
- 4. - A specific result aimed to achieve as part of a plan.
- 6. - Continuous improvement in Japanese.
- 7. - A quality tool for verifying completion of steps.
- 14. - Cycle for continuous improvement: Plan, Do, Check, Act.
- 18. Trail - Records that show the history of a transaction.
- 20. - The effect of uncertainty on objectives.