Quality Mgt

4. – The key stakeholder whose satisfaction depends on quality.
5. – The measure of how well a product or service meets or exceeds expectations.
6. – A measure of how consistently a product performs as expected.
7. – The ability to produce high-quality goods and services with minimal waste.
9. – A product's ability to function at a high standard.

1. – A reactive process that inspects and tests products before they reach the customer.
2. – A proactive approach that focuses on preventing defects.
3. – A measure of how long a product lasts without breaking down.
4. – The amount of money saved when defects and waste are reduced.
8. – The factor that drives businesses to maintain high quality to attract customers.