Quality & Reliability

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Across
  1. 2. Dr. Edwards ________ refined his ideas into what he called ‘total quality management,’ which helped contribute to the foundation of the Toyota Production System.
  2. 4. Quality Assurance Rule established in 1965 that emphasized Quality is everyone’s responsibility.
  3. 6. What model Lexus was the customer proud about in story 3
  4. 8. Respect for ______ is a core belief at Toyota that helps drive Quality in our products, services and people.
  5. 10. Lexus has taught us to always have a relentless ____________ of perfection.
  6. 11. _________ Toyoda was our founding father and instilled a Quality Mindset into all of us.
  7. 13. At Toyota we are encouraged to have a Customer First / _________ First Mindset in everything we do.
  8. 14. Toyota’s Philosophy of Go Look and See is called ________ Gen Butsu
Down
  1. 1. How long does the customer plan to drive their Tacoma in story 2
  2. 3. Thousand Number of miles customer has on vehicle in story 3
  3. 5. Thousand The number of miles on the customer’s vehicle in story 1
  4. 7. The name of the customer’s vehicle in story 1
  5. 9. The Quality ________ Center is where I can go to learn about Toyota’s rich history of Quality.
  6. 10. Type of warranty the customer added to their Tacoma in story 2
  7. 12. This year’s Quality Theme is Customer Trust Starts ___________.