QUALITY SERVICES IN TOURISM & HOSPITALITY

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Across
  1. 5. meaning of quality according to 40 managers
  2. 7. A quality perspective where consumers seeks for quality product is the one that is useful and is sold at a lesser price.
  3. 10. organizational level , process level and individualjob level
  4. 11. focusing solely on manufacturing quality.
  5. 12. means the ability of a product ( a good or service) to consistently meet or exceed customer expectation
  6. 14. is as important as the Management of qualitY
  7. 15. refers to the competence, either native or acquired, that enables one to do something well.
  8. 16. A quality perspective wherein consumers only sees the goodness of a product
Down
  1. 1. A quality perspective wherein consumers look at the function of a specific product
  2. 2. A quality perspective where consumers have different quality stanadards and patronizes a certain product for its fitness for intended use.
  3. 3. refers to a reliable or steady pattern of performance.
  4. 4. refers to any planned and systematic activity directed toward providing consumers with products (goods and services) of appropriate quality, along with the confidence that products meets consumers’ requirements
  5. 6. is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
  6. 8. refers to a state of anticipation about a future income.
  7. 9. managing for quality in all organizational processes.
  8. 13. A warm and sincere greeting. Use the? if and when possible.