Across
- 3. management coordinated activities to direct and control quality
- 6. management managing company practices to reduce environmental impact
- 7. resources like labor, materials, and time used in production
- 8. Organization for Standardization the body responsible for developing international standards (ISO)
- 9. a Japanese philosophy of continuous, incremental improvement
- 13. satisfaction the degree to which customers are happy with a product or service
- 20. objectives clear, quantifiable targets used to track progress
- 21. for purpose suitable and effective for its intended use
- 22. Standards globally recognized rules and guidelines for products or systems
- 24. management the efficient use and allocation of materials, people, and capital
- 25. for certification to formally request assessment against a quality/environmental standard
- 26. resources the people working in an organization
Down
- 1. specifications detailed documents describing precise technical requirements
- 2. management systems structures and processes ensuring consistent product or service quality
- 4. improvement ongoing efforts to enhance processes, products, or systems
- 5. relationships the collaboration between sellers and buyers to ensure value and trust
- 10. sustainable able to maintain ecological balance and minimize harm
- 11. required by law
- 12. requirements official rules that organizations must follow
- 14. institutes national organizations that develop and publish standards
- 15. effectiveness how well training programs improve employee performance
- 16. raw substances or components used in manufacturing
- 17. standards or principles used to judge something
- 18. satisfaction (重复) the extent to which customer needs are fulfilled
- 19. standards standards that apply to any industry or organization
- 23. management the highest level of leadership in an organization
