Across
- 2. Focuses on streamlining processes by eliminating non-value-added activities (4)
- 6. a desired future state for quality (8)
- 8. A systematic check to ensure compliance (5)
- 9. The pursuit of fresh ideas and methods
- 10. things correctly from the start (5, 5)
- 11. A problem-solving tool that asks "why" repeatedly (5)
- 13. Action taken to eliminate the cause of a detected non-conformity (10)
- 14. The consistency of a product or service over time (11)
Down
- 1. A company's overall pledge regarding quality (6, 6)
- 3. Japanese term for continuous improvement (6)
- 4. What customers provide to help improve products/services (8)
- 5. The department primarily responsible for ensuring standards (7)
- 7. The final phase of proving a system meets its intended purpose (10)
- 12. The outcome of not meeting requirements (6)