Quality Week 2025

2. The department primarily responsible for ensuring standards (7)
4. A company's overall pledge regarding quality (6, 6)
6. Japanese term for continuous improvement (6)
7. Focuses on streamlining processes by eliminating non-value-added activities (4)
8. a Roche tool used to track employee training, skills, and qualifications (11)
10. A systematic check to ensure compliance (5)
11. documented proof that a process, system, or software consistently achieves the intended results and meets user needs. (10)
12. - What is C in PDCA (5)
15. Action taken to eliminate the cause of a detected non-conformity (10)
16. ISO 13485 is designed to be used by organizations involved in the design, production, installation and servicing of ______________ (7, 6)
18. - Promotional communication is part of which mQMS module (17)
19. The outcome of not meeting requirements (6)

1. A problem-solving tool that asks "why" repeatedly (5)
3. The pursuit of fresh ideas and methods (10)
5. is a proactive measure taken to eliminate the cause of a potential nonconformity or undesirable situation in order to prevent its occurrence in the first place. (10, 6)
9. The consistency of a product or service over time (11)
13. What customers provide to help improve products/services (8)
14. A systematic proactive method to identify potential failure modes in a process, product, or design, determine their effects, and plan mitigating actions.(4)
17. is any unfavorable and unintended medical occurrence in a patient that is temporally associated with the use of a medicinal product, medical care, or a medical procedure, regardless of whether it is considered related to the treatment (7, 5)