Across
- 6. Process to help identify what, how and why an event occured to prevent future occurence (3 words)
- 9. A member disagreement regarding unauthorized health services
- 10. an official inspection of an organization's accounts or processes
- 11. The California agency that protects managed health care consumer's rights and ensures a stable health care delivery system.
- 12. condition that arises when the body's response to infection injures its own tissues
- 14. Quality Improvement Project
- 17. A person's wishes regarding medical treatment, often including a living will (2 words)
- 18. Law restricting access to a patient's personal health information
- 19. formal member complaint
Down
- 1. A standard or point of reference against which things may be compared or assessed
- 2. lodging of a blockage-causing material inside a blood vessel
- 3. The right care, at the right time, in a format that the member can understand, is described as what kind of access?
- 4. list of drugs approved by an insurance plan
- 5. Patient _________is the measure of how content a patient is with their healthcare and an important indicator of quality.
- 7. admitted to the hospital a second time within 30 days
- 8. Federally funded health insurance for 65 yrs or older
- 13. A Doctor who treats only a certain part of the body or a certain condition
- 15. Federal program for low income population
- 16. Unanticipated event resulting in death or serious injury (2 words)