Quality

3. More than a role model for quality
5. Developing operational controls to ensure that the results match the desired outcomes
11. Being in conformance with the Rola standards, rules, guidelines and policies
12. An approach to selling, founded on the underlying principles of the sales process
13. Doing the things right
15. Measures the efficiency of your sales process

1. The final judge of the quality of the service you deliver
2. A place for everything, and everything in its place
4. The totality of features and characteristics of a customer service that beats its ability to satisfy stated or implied needs
6. A systematic, repeatable series of steps that map out and track interaction with prospects from their first point of engagement with our business through to a close and follow-up
7. All successful businesses regardless of what they do or sell, have this in common
8. Doing the right things
9. Eliminate this
10. Service is available when desired, which meets the customers' expectations
14. Rework, duplication, delays and waiting are all forms of ... and needs to be eliminated or minimised