Quality/Compliance Crossword

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Across
  1. 2. Spoof@americanexpress.com is response to
  2. 3. Event held for double the rewards until December 31, 2016
  3. 7. Companion tickets are subject to government taxes fees and airline-imposed fuel security surcharges and fees of no more than $2,500 roundtrip
  4. 8. Any Customer Contact from an individual identifiable consumer that (1) indicates a particular act or practice may be in violation of any internal policy, Law(s) and/or Regulation(s) to which the Bank is subject, including prohibitions of unfair, deceptive, or abusive acts or practices (2) identified as a potential defect or (3) was received as an Agency Complaint
  5. 9. Allows our Consumer, OPEN and Corporate Centurion Card Members complimentary access to the largest number of airport VIP lounges worldwide, regardless of the airline being flown, ticket class, or membership in a specific airline lounge program.
  6. 11. Any Customer Contact where (1) a customer expresses dissatisfaction or confusion concerning terms, costs, or features of a product or service or (2) any Customer Contact that would otherwise be a Priority Complaint but for which the customer is not identifiable.
  7. 12. If you make your payment within 48 hours of the due date, it will be noted on your account immediately. However, we cannot guarantee that the account will remain current or that you won't forfeit reward points.
Down
  1. 1. Incidental fees such as baggae check, inflight refreshment
  2. 4. 24 hours a day, 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles from home
  3. 5. payment of government imposed taxes and fees will be no more than $75 for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
  4. 6. Other programs such as NEXUS, SENTRI, and Privium are not eligible for this credit.You are responsible for paying all charges until the statement credit posts to your account.
  5. 10. Must be located in the U.S. and must be in the primary business of selling automobile gasoline.