Across
- 4. walking in someone else's shoes
- 5. the client feels you haven't judged them.
- 9. understanding yourself
- 10. move or develop at a party rate or speed
Down
- 1. a task or situation that tests someone's abilities
- 2. the ability to understand something instinctively
- 3. trying to build this within your relationship with clients
- 6. another word for genuineness
- 7. principles or standards in behaviour
- 8. Affection or kindness towards a person