Across
- 3. walking in someone else's shoes
- 5. the client feels you haven't judged them.
- 7. understanding yourself
- 9. a task or situation that tests someone's abilities
- 10. Affection or kindness towards a person
Down
- 1. principles or standards in behaviour
- 2. the ability to understand something instinctively
- 4. move or develop at a party rate or speed
- 6. another word for genuineness
- 8. trying to build this within your relationship with clients