Quarterly Puzzle

2. What is the service order code for a Security Light Repair ticket?
3. This kind of problem could be flickering or dimming lights, or partial power inside a home.
4. A ______ light is something a customer pays for, and it faces their own property.
6. You should always update this on a customer's account when you have them over the phone or in person.
8. The number of times a late fee may be waived in a year.
10. You need to undo a _________ disconnect for the current tenant when it occurs on or after the new tenant is scheduled to move into service at the same location.
11. Always ____ the "Pending Online App" alert on the account and location when you complete the move-in.
13. This is placed on a customer's property because something is in need of repair before our technicians can complete a service ticket or a meter set.
14. A ______ light is something the individual customer does not pay for, and it faces the street.

1. Be ______ in your notations when you memo an account.
5. This tab on the Security Light level in Cayenta allows you to see how many lights a customer is billing for.
7. Demand is read every ______ minutes.
9. You should be utilizing the Customer _______ tab in Cayenta to access customers' accounts.
12. In order for a Co-Applicant's name to appear on a bill, you need to add their name to this box within the mailing address.