Query handling

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Across
  1. 2. The third type of query
  2. 5. The second type of query
  3. 6. Through query handling we can understand the expectations of the ___________
  4. 8. Unspoken objection can be handled by observing the
Down
  1. 1. The first type of query is
  2. 3. How do we feel when we know the answer of the question of the doctor?
  3. 4. Queries can be of how many types?
  4. 7. The technique of query handling.