Across
- 3. is a type of open ended question
- 5. you should ' ' the response of the caller without parroting it
- 7. you should not respond to a customer query with a ' '
- 9. tone & ' ' are important add to the quality of the question
Down
- 1. you should not ask ' ' questions at a time
- 2. these questions are used to confirm customer understanding
- 4. type of question that should not be overused
- 6. is a type of closed ended question
- 8. while using the funnel technique, you start with these kind of questions