Quiz Chapter 7&8

3. A formal procedure where new hires are familiarized to the organization’s structure, policies, and workflows.
4. The systematic collection, review, and analysis of data to ensure compliance with clinical standards.
5. A structured program aimed at enhancing an employee's skills and knowledge to ensure competency and growth.
7. A dosage calculation worksheet serves as a ………… QA indicator by systematically documenting and verifying the accuracy of dosage calculations.
9. A formal, structured approach to identifying and reducing errors in healthcare settings by analyzing past mistakes.
11. A pharmacy assistant's fluency in multiple languages is considered …………………… qualifications.
12. Hand hygiene surveillance is a component of this type of outcome measurement.
15. A systematic assessment that provides feedback on an employee's strengths and areas requiring improvement.
17. The process of shortlisting and identifying the most suitable candidate based on qualifications, skills, and job fit.
18. Incentives or recognition provided to employees to reinforce positive behavior and performance outcomes.
19. Pharmacists create …………….. medications tailored to the unique needs of each patient, ensuring individualized treatment and precise medication management.
20. The perspective of quality improvement that focuses on optimizing cost-effectiveness and resource utilization while maintaining service quality.

1. It involves a set of activities intended to ensure that products or services satisfy customer requirements in a systematic, reliable fashion.
2. The process of continuously measuring and improving practices in order to achieve the best possible patient outcomes.
6. Personality assessments tools such as Myers Briggs or DISC are to gauge ………………… and communication styles.
8. An evaluation method that measures an individual’s proficiency in performing specific tasks or roles.
10. A type of indicator that focuses on the physical aspects of healthcare services, such as facilities and equipment.
13. Analyzing risk level involves assessing the ………………. and potential severity of a risk event.
14. This type of leadership empowers skilled and experienced staff by providing minimal supervision and encouraging autonomy.
16. This type of feedback from colleagues provides insights into teamwork and interactive skills.