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Across
  1. 3. innovate/innovation: to create new ideas, products or ways of doing things
  2. 7. advances: new or improved technology that helps businesses
  3. 9. and training costs: money spent on finding, hiring and preparing workers for their jobs
  4. 11. turnover: the rate at which workers leave and need to be replaced
  5. 13. opportunities: chances for a business to grow, improve or make a profit
  6. 17. making a product stand out, be different, from other business’s products
  7. 18. rules set by the government that businesses must follow
Down
  1. 1. markets: fast-changing markets with new trends and products
  2. 2. remain competitive: to keep up with or beat similar business in the same market
  3. 3. things that could damage or challenge a business and its success
  4. 4. engagement: how loyal, motivated, committed and hardworking employees are
  5. 5. retain (workers or customers): to keep workers from leaving a business and keep customers returning
  6. 6. adopt sustainable practices: to start using production methods that protect the environment, use resources carefully and support long-term environmental well-being
  7. 8. when a country’s economy gets smaller for a period of time, usually shown by falling sales, less production, and higher unemployment.
  8. 10. doing tasks, producing goods and services, etc. using the least resources
  9. 12. using machines or technology to do tasks instead of people
  10. 14. image: the way people think about a brand or business
  11. 15. loyalty/loyal customers: when customers keep buying from the same business
  12. 16. entrants: new businesses entering a market (so new competitors)