Across
- 1. The team that ensures consumer support agents are providing a positive and informative interaction with each user.
- 3. The first person to support you and assist you with any questions.
- 5. the action of designing or producing something to meet someone's individual requirements (Hint: This is part of the QA requirement).
- 9. The health care items or services covered under a health insurance plan.
- 11. A digital health experience that helps you make simple changes in your daily routine, set goals for yourself, and track your results online.
- 13. One a week meeting with members from your team.
- 14. Providing assistance and meaningful interactions to members who have questions or concerns about the product.
Down
- 2. Dedicated to helping people live healthier lives and making the health system work better for everyone (Hint: UHC).
- 4. The all knowing source of information for anything Rally/Optum consumer questions.
- 6. A page on Rally Central that allows an agent to locate a member's information.
- 7. The database that houses all user information.
- 8. A 52-week, science-based weight loss program that includes customized weight loss plans, resources and a personal transformation coach.
- 10. The ability to understand and share the feelings of another. (Hint: This is past of the QA requirement)
- 12. The live support team for consumer support agents while interacting with members.
- 15. The information technology and services arm of UnitedHealth Group, offers population health management, pharmacy benefit management, analytics, consulting and other services to care providers, health plans, government entities and life sciences companies.