Rapid Crossword #1

1. Example of an automation system.
3. On a verify step a Specialist _________ tell a customer if the verbal password was invalid.
4. Last name of Syracuse's Director of Operations.
7. Type of food/snacks allowed in the classroom or in Operations.
11. First place you should look at when you get an account. This tells you what you are doing RIGHT NOW
14. When a sensor has returned to its original state.
15. Detection device in a fire system.
16. Disarming the alarm system by entering the panel code into a keypad or phone application.
18. If a password is needed for a schedule modification, what minimum authority level is needed?
19. On a notify step a Specialist _____ tell a customer if the verbal password is invalid.

2. Location of permit number.
5. Operator Action used when we need to add documentation to an account.
6. Operator action used when we find out the address is incorrect.
8. Techniques and technologies used to confirm the validity of an alarm.
9. Detection device in a panic/holdup/duress system.
10. We do not introduce the call to the Dealer.
12. Authority level needed to enter a live test.
13. Call disposition when a customer states on a verify step that we have the wrong number or should not call them anymore.
17. Open/Close signals do not ____________.