RC Overview

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Across
  1. 3. The current President of Russell Cellular is _____ Russell.
  2. 6. Where in Salesforce can you find the list of Verizon phone numbers?
  3. 8. To Provide the Best ________ experience to Every Customer, Every Time is our Mission Statement.
  4. 10. What is a great Wi-Fi option for customers ineligible for our home internet service?
  5. 11. Verizon's Fiber Optic Home Internet solution.
  6. 13. The Inventory _______ Report in RQ is used to check in-store stock levels.
  7. 15. Opportunity, Value, ______.
  8. 17. RC is an ______ Retailer of Verizon.
  9. 18. Which system can help everyone keep up to date with promotions available at RC store locations?
  10. 21. Last of our 4 core values; the action of helping or doing work for someone.
  11. 23. Which system is used to complete training modules assigned by Verizon?
  12. 24. The ______ bundle is a streaming option that is available as a Perk on Verizon Unlimited Plans.
  13. 26. A Smartwatch is an example of a _________ Device Verizon customers can get on a post paid account.
  14. 27. Which system do we use to clock in and out of?
  15. 29. This type of order was placed in-store for a specific customer.
Down
  1. 1. The third of 4 core values; The ability to judge what needs to be done and take action.
  2. 2. The _____ App allows customers to make account changes and pay their bill.
  3. 4. Second of our 4 core values; showing exceptional knowledge of a subject/role.
  4. 5. Which animal is the RC Mascot?
  5. 7. This location within Salesforce allows team members to access and change their "Pause-states."
  6. 9. Stay sharp, and Choose to win make up the RCCS Motto.
  7. 12. Which system do we use to disposition our calls?
  8. 14. The abbreviation for "Soft-Appointments" We set for buying natured visits to our store locations.
  9. 16. The _____ Call Flow will be your guide to successful customer interactions
  10. 19. Which website allows us to check for nearby RC locations?
  11. 20. ______ Pass allows Verizon customers to use services while abroad.
  12. 22. What is the abbreviation for our department?
  13. 25. First of our 4 core values; the quality of being honest and having strong moral principles.
  14. 27. The abbreviation of our device financing option.
  15. 28. Which system do we use to check customer phone orders?
  16. 29. This type of order is placed online or through Verizon Customer Care.