Across
- 3. Multiple teams comes together to generate customer delight
- 7. Customers feelings / expressions in their purchase journey
- 8. Customer Centricity Framework at ABG
- 9. Keeping customer in the front of all the activity
Down
- 1. Customer's feedback
- 2. A tool to Listen, Learn and Act on customer feedback
- 3. A tool to give graphical view on the customers buying experience
- 4. A tool helps in creating an identity
- 5. A synonymous of word Customer used in ABG
- 6. Special focus on the select customers