Across
- 2. The ability to recognise and understand one's own emotions, strengths, weaknesses, and their impact on others. (4-9)
- 6. The ability to understand and share the feelings of others, taking their perspective into consideration. (7)
- 8. An immediate, overwhelming emotional response originating from the brain, often bypassing rational thought. (8-6)
- 9. The ability to build and maintain healthy relationships, communicate effectively, influence, resolve conflicts, and inspire others.(12-10)
- 10. The capacity to recognise, understand, manage personal emotions, and recognise, respond to the emotions of others. (9-12)
- 11. Non-verbal skill used to demonstrate Active Listening. (3-7)
Down
- 1. The ability to empathise with and understand the emotions, needs, and perspectives of others. (6-8)
- 3. The ability to regulate one's emotions, thoughts, and behaviours, particularly in challenging situations, to achieve goals. (4-10)
- 4. Verbal Active Listening skill used to paraphrase key points and understanding about the conversation. (11)
- 5. Skill used to engage someone in conversation and use both verbal and no verbal techniques to show understanding. (6-9)
- 7. Feeling concern, sorrow, or pity for another person's misfortune. (8)
