Refills Review 1

2. If a patient wants to start filling their Rxs at Walgreens instead of a competitor, we can fill out the ___ form online for them.
3. We will only ever ___ transfer to the dispensing pharmacy.
7. If a prescriber calls to authorize more refills, we have to note the number of refills authorized, along with the caller's ___.
10. We can refax a prescriber for refill authorization after 48 ___.
11. If a patient wants to transfer out of Walgreens to a competitor, we tell them that a pharmacist from the competitor needs to ___ us.
12. If a caller wants to process a ___ medication without insurance (running it as "Cash," we transfer to the pharmacy.
13. We can update Payment Type, Substitution (Brand/Generic), and ___ when submitting a refill.
15. If we need more information from the caller, we ask this type of questions.
17. The Patient ___, accessible from Tabs 2 and 3, is a list of patient Rxs.
18. We need to verify ___ with two pieces of personal information before releasing PHI.
20. When patients request an Rx with this label for today or tomorrow, we need to transfer to the dispensing pharmacy to confirm availability.
21. A non-controlled prescription is valid (not expired) for one ___.

1. If we sense ___ in the caller, we can change the pickup time to earlier without offering two-day pickup first.
4. If a patient wants to fill a C-II medication, and the Rx is on file, we transfer to the ___ ___.
5. We can find the records of patients whose pharmacies were acquired by Walgreens in the ___ Tab.
6. If an Rx was already submitted to be processed today and we add it to the cart again, we'll see the status "Already ___ to this payment plan today" in Tab 3.
7. When we refill a medication for today, instead of reading a pickup time, we say it will be ready after this many minutes.
8. We will only ever ___ transfer to ASC.
9. If a prescription is ___, we cannot fax the prescriber.
14. The CPM tool is where we can update contact information and ___ preferences.
16. We can't put Rxs on Auto Refill for patients in this state.
19. If a caller wants to use the Walgreens app but doesn't know how to set it up, where should we transfer the call?