Refund Reasons Travel Tickets

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Across
  1. 6. The refund reason used when a pax did not have the minimum connection time due to IRROPS.
  2. 8. The refund reason used when a flight is cancelled and is no longer operating
  3. 12. The refund reason used when a pax is exempt from a tax and we are processing a refund for that tax.
  4. 14. The refund reason used when the pax is requesting a tax only refund.
  5. 16. The refund reason used when the pax flight delays 90+ min.
  6. 17. The refund reason used when the pax does not get to their destination city and returns back to originating city.
Down
  1. 1. The refund reason used when there is SKCHG in the endorsement line of a AA issued tkt or the pax flight change more than 241 min.
  2. 2. The refund reason used when the ticket is refundable less a penalty.
  3. 3. The refund reason used when we receive a request from CR and it has a lead approval to authorize a refund.
  4. 4. The refund reason used when a passenger does not get their premium class of service and sat in a lower class of service.
  5. 5. The refund reason used when there are DBSS comments in the PNR.
  6. 7. The refund reason used when a ticket is fully refundable
  7. 9. The refund reason used when an rez agent authorizes a refund in the PNR.
  8. 10. The refund reason used when a pax has two tickets issued by AA that are identical and we are processing a refund of one of them.
  9. 11. The refund reason used when we are refunding for diverted flight.
  10. 13. The refund reason used when the pax cancels thier ticket within 24H for tickets purchased at least 2 days prior to their departure date.
  11. 15. The refund reason used when you look in the pax PNR and there are notes advising the agent charged the ticket incorrectly.