Across
- 3. damaged and showing lines on the surface from having split without coming apart
- 5. Unacceptable because it is not good enough
- 6. Credit issued by a shop when you return something you do not want, that allows you to buy other goods of the same value in the same shop
- 8. to put something new in the place of
- 9. of Purchase confirmation in the form of a receipt or other document that one has paid for a item
- 11. Apart To break
- 13. Statement a record of the balance in a bank account issued periodically to the holder of the account
- 15. an act of giving one thing and receiving another (especially of the same type or value) in return
Down
- 1. score or mark the surface of (something) with a sharp or pointed object
- 2. a formal promise that certain conditions will be fulfilled, especially that a product will be repaired or replaced if not of a specified quality and durability
- 4. inflict harm on something to decrease its value, usefulness, or normal function
- 7. not having all the necessary or appropriate parts
- 10. a repayment of a sum of money, typically to a dissatisfied customer
- 12. a writing acknowledging the receiving of goods or money
- 14. working badly or unreliably because of imperfections