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Across
  1. 3. where in the person account can we check prior notes
  2. 9. profile with information of the caller thats associated with the Phone number calling in
  3. 12. what does the profile button look like
  4. 13. what is the new name for our lunch status on relate
  5. 14. outbound calls
  6. 15. status we use before we log off
  7. 16. name of the button we need to click when we finish a call
  8. 17. what do we have to set up at the Genesys cloud CX utility tab before making an outbound call
Down
  1. 1. Where can we find pad to type in the outbound phone number
  2. 2. inbound calls
  3. 4. what is the name of the AI system for our Note Dictator.
  4. 5. where can we check out schedule in relate
  5. 6. name of the account that associates person accounts to the same address
  6. 7. what is the name of the AI system for shelf
  7. 8. what tab can we see our registered tasks and events
  8. 10. what shape does the notification button have
  9. 11. what is the name for the star button