Relationship Care

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Across
  1. 4. They scored you as a 7 or 8 on the VoCM survey.
  2. 6. Providing superior service the first time, every time.
  3. 8. Voice of the Customer Measurement
  4. 9. An important VoCM metric
  5. 11. They scored you between 1 and 6 on the VoCM survey.
Down
  1. 1. To be the world's most respected service brand.
  2. 2. A concept of the American Express Brand Promise.
  3. 3. The actual time in conversation with the customer, not including follow-up activities
  4. 5. A concept of the American Express Brand Promise.
  5. 7. An important VoCM metric
  6. 10. They scored you as a 9 or 10 on the VoCM survey.