Relationship Care

Edit Answers
1234567891011
Across
  1. 2. They scored you as a 7 or 8 on the VoCM survey.
  2. 4. A concept of the American Express Brand Promise.
  3. 6. The actual time in conversation with the customer, not including follow-up activities
  4. 7. Voice of the Customer Measurement
  5. 8. An important VoCM metric
  6. 9. A concept of the American Express Brand Promise.
  7. 11. They scored you as a 9 or 10 on the VoCM survey.
Down
  1. 1. An important VoCM metric
  2. 3. Providing superior service the first time, every time.
  3. 5. To be the world's most respected service brand.
  4. 10. They scored you between 1 and 6 on the VoCM survey.