Rep 1 Appreciation Week

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Across
  1. 1. Uses _____ and Resources Effectively
  2. 5. ________ involves assuring the customer that their issues and concerns will be addressed with responsibility.
  3. 7. GEN9139 ________ Framework
  4. 8. Controls the _________
  5. 11. Is the acknowledgment that another person is experiencing certain emotions, and the ability to demonstrate an understanding of why they are feeling these emotions.
  6. 14. The next step or advancement in your career.
  7. 15. Math your ______ to the situation--a more decisive, faster pace signals you take it seriously.
Down
  1. 2. Apply ________ Awareness
  2. 3. Before engaging in any diagnostic conversation, spend 20-30 seconds reading ______ history and notes.
  3. 4. Ask yourself: Will this action make things _____ or worse at the next touch point?
  4. 6. Refers to the ____ of voice or the manner of interaction used when responding to someone
  5. 9. Before every solution, reference what the ______ told you
  6. 10. If earlier interactions did not solve the issue, avoid _______ the process from the beginning unless truly necessary.
  7. 12. The number of consecutive months needed to Level Up.
  8. 13. Lead with the ______, then provide context.
  9. 14. ______ is a framework for good decisions--use it as a guide, not a wall to hide behind.