Repair Terms & Acronyms

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Across
  1. 2. Customer Induced Damage
  2. 4. On site Exchange
  3. 7. Returned Materials Authorization
  4. 11. Liquid Crystal Module
  5. 13. Process of maintaining or repairing a device either aesthetically or mechanically
  6. 16. Band of material that surrounds the perimeter of the phone
  7. 17. Liquid Crystal Display
  8. 18. North America Region
  9. 20. Hold For Quote
  10. 21. Return unrepaired
  11. 22. Prepaid label sent to a customer to collect their defective unit
  12. 23. Customer Called In
  13. 24. Authorized Service Provider
  14. 26. Hold for Engineering
  15. 28. out of warranty
  16. 29. Touch Panel
Down
  1. 1. Credit Card
  2. 3. Dead on Arrival
  3. 5. End Of Life
  4. 6. Hold For Material
  5. 8. Mail in repair Program
  6. 9. Global Warranty Support
  7. 10. No Fault Found
  8. 12. Customer service engineer
  9. 13. When a customer has not paid for repair and subsequently relinquishes ownership of the device to the manufacturer
  10. 14. In warranty
  11. 15. Hold For Customer
  12. 19. Main Board
  13. 21. Reverse Logistics
  14. 22. Portable Product Services (US ASP)
  15. 23. Customer
  16. 24. Advanced Exchange
  17. 25. Proof of Purchase
  18. 27. FutureTel (Canadian ASP)