Across
- 1. Customers appreciate consistent ______ to their open cases.
- 4. Recognize with gratitude; be grateful for.
- 7. CUSTOMERS / People who keep coming back to your business.
- 8. Understanding and identifying with your customers’ feelings is called.
- 9. The ultimate goal is to ensure excellent customer_______, another word for contentment.
Down
- 2. Customer complaints should be seen as _____ to improve service.
- 3. A positive ____ is required for delivering excellent customer service, another word for outlook.
- 5. Delighting your customers means _____ their expectations.
- 6. We have to listen to customers ____ to improve our processes.