ResCare Quality Way

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Across
  1. 3. "I will do the _____ thing and know the ____ thing to do" (same word)
  2. 4. Managing for ________
  3. 5. Employee ___________
  4. 8. "I will hold others ________ for their commitments and actions"
  5. 9. _________ Focus
  6. 12. "I will set aside ________ and listen with an open mind"
  7. 13. "I will demonstrate _______ to understand, and respect and care in all customer and stakeholder interactions"
  8. 15. Professionals are people who do their work with results, pride and _____________
  9. 16. to focus on customer feedback, these are completed annually
Down
  1. 1. Managing for Outcomes ensures that goals are _________, attainable and have completion dates
  2. 2. Creating _________
  3. 6. Creating Direction ensures consistent communication of the mission, vision and ______________
  4. 7. How many elements are there to ResCare Quality Way?
  5. 9. Empowerment of staff can only occur in the context of fair and _________ personnel management practices
  6. 10. ResCare Quality Way is ______ way of doing business!
  7. 11. _________ communication
  8. 14. ResCare ________ Way