Research Frenzy

3. Where do you get the agent's PRC?
6. Where do you search for the calls?
10. What do you name a call cannot be located or you get an error when trying to play the call
11. This is where you update your findings for a UTL
12. Where do you go for the extra spot in CCMS that allows you to see information/notes for a backdated claim.
14. This is used as an indicator of a claim that could be backdated.
16. When are MDU's due?
17. This is used to confirm an agents PRC
18. This is a query you can use a piece of the CH's data to potentially locate a call

1. This is a special indicator for an assignment
2. Where you update your findings when your are finished with an assignment?
4. This is where you pull old notes from
5. What is another name for an abandoned claim?
7. You use this to find a call that was incorrectly logged/recorded in the agent's correct station.
8. This is used to get StationID's
9. You can use this in VPAS to pull account information or to locate a missing call form
13. This is a call that can be found and able to be played
15. What is the first query you use in your hunt for a call?