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Across
  1. 3. Free payment option
  2. 6. unnecessary Field trips
  3. 8. Company and Customer
  4. 12. educate
  5. 14. One call
  6. 18. Calls
  7. 19. Cust can call to check account balance
Down
  1. 1. May I have
  2. 2. proceed with
  3. 4. proficiency
  4. 5. Offer
  5. 7. Social Security Number
  6. 9. with legal requirements
  7. 10. Enter data
  8. 11. stop
  9. 13. way to
  10. 15. offering
  11. 16. federal
  12. 17. charge of $2.40