Across
- 3. - The location where customers make financial transactions.
- 4. - Tools and systems used to improve banking processes and customer interactions.
- 5. - The ability to accomplish tasks with minimal wasted time or effort.
- 7. Satisfaction - The level of contentment and happiness customers feel with the bank's services.
- 8. Media - Online platforms used for marketing and customer engagement.
- 9. - Offering additional products or services to existing customers.
- 12. Promotions - Marketing campaigns aimed at increasing awareness and sales of specific banking products.
- 13. Analysis - The process of examining data to gain insights and make informed decisions.
- 14. Experience - The overall impression and satisfaction a customer has when interacting with the bank.
- 15. Banker - A bank employee trained to handle a wide range of tasks and customer needs.
Down
- 1. - Implementing consistent processes and procedures across all branches.
- 2. - Measurable data used to evaluate the bank's performance.
- 6. Delivery - The methods and channels used to provide banking services to the general public.
- 10. - Recommendations made by bank employees to direct customers to relevant services.
- 11. Service - Assistance and support provided to customers during their interactions with the bank.