Across
- 4. Specialized barcodes that contain product or store information.
- 5. All retailers set goals based on the previous year's sales and whether the business is expected to grow or shrink.
- 8. Occurs when there is an extra value to be explained, or when a customer has shared information, perhaps new information that you have uncovered as you asked more questions.
- 11. A standard number assigned to produce and other items
- 12. Represents a retailer on the internet
- 15. Each department in a store has a plan that details its expected contributions to the total store financial plan.
- 16. Greet, listen, understand, respond and deliver
- 18. The help, information and recommendations that a company representative gives to people who explore or buy its products/services.
- 21. Uses technology to electronically display digital images, video, web pages and text.
- 22. The number of transactions processed
Down
- 1. The total of all sales divided by the number of transactions.
- 2. A unique number assigned by the retailer
- 3. Can be touched, tasted, seen, smelled, and/or heard.
- 6. Marketing programs that provide incentives to repeat customers who are loyal company brand shoppers.
- 7. The measure of how happy a customer is with a specific transaction.
- 9. Are the advantages that make a certain product or service a good choice for the consumer.
- 10. Refers to the total number of items within each transaction
- 13. Allow customers to scan, pack and pay for their merchandise with the assistance of a store cashier.
- 14. Refers to recommending additional products that complement a customer's purchase.
- 17. Software applications designed to run on a small wireless devices such as smartphones, tablets or smartwatches
- 19. Interactive computers with customized software that provides access to information and applications.
- 20. Means that you are hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.