Across
- 2. ____ customers, type of customers
- 3. greeting customers
- 8. carton boxes must be _____ before discarded
- 9. 5 F's is full stock, facing, FIFO, finger spacing and ___
- 10. supermarket in Singapore
- 11. to determine customer needs is to observe their
- 13. type of display units
- 15. registers equipment or tools required to close and process sales
- 16. ____ listening is a skill required for effective interactions
Down
- 1. legal law that business retail are subjected to
- 4. a clean display area must be free of
- 5. is a questioning techniques that you should apply when you want more information from customers
- 6. things that do not look right
- 7. positive first impression
- 11. method of presenting and demonstrating products to customers.
- 12. to check ____ dates when doing FIFO
- 14. a.i.d.a is attention, interest,______, action