Retail Part 2

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Across
  1. 3. this is the extension of the company brand.
  2. 6. This type of statement brings an interaction to a close.
  3. 9. This has advanced the retail industry in the past twenty years
  4. 10. How many steps in the Customer Loyalty Life Cycle
  5. 11. This type of question can be answered with a yes or no.
Down
  1. 1. The foundation skill that facilitates the delivering of quality customer service.
  2. 2. the last step in the customer service process
  3. 3. This is the 3rd step in the selling process
  4. 4. this type of customer service delivers a positive, memorable experience.
  5. 5. the overall impression gathered from information that is seen, heard and experienced
  6. 7. This type of question can be answered with details.
  7. 8. this type of listening means you are hearing and understanding the customer