Retail Terminology

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Across
  1. 4. a formal assurance (typically in writing) that certain conditions will be fulfilled usually free of charge, especially that a product will be repaired or replaced if not of a specified quality
  2. 5. refers to the variety of products available for sale and the display of those products in such a way that it stimulates interest and entices customers to make a purchase
  3. 7. To steal merchandise from a store that is open for business.
  4. 8. Is a reduction in inventory due to shoplifting, employee theft, paperwork errors, breakages and supplier fraud
  5. 9. A purchase made by a consumer that replaces a previous purchase that has been consumed
  6. 10. A written acknowledgment that a specified article, sum of money, or shipment of merchandise has been received
  7. 11. These are a persons legal rights granted by local and national government
  8. 12. These are products that are produced in vast quantities many times made using a large production line
  9. 13. This refers to what is acceptable within a store such as first impressions, exterior area, pay point area, display areas, dress code, general housekeeping, paperwork & health and safety
  10. 14. Goods used by individuals and businesses that must be replaced regularly because they wear out or are used up
  11. 16. the number of people entering a shop or shopping area in a given time
  12. 18. Conditions or assurances on a product often at an extra cost
Down
  1. 1. This refers to the general health, safety and hygiene within a store
  2. 2. This refers to how products might be organised based on type, condition, brand, etc…
  3. 3. Figure calculated by dividing the Value of all transactions by the number of transactions on a daily, weekly, monthly, or annual basis
  4. 6. an arrangement by which a retailer pays only for goods sold, returning those that are unsold to the wholesaler or manufacturer
  5. 13. Consumer contracts are protected under this
  6. 14. An individual or organization that purchases goods and services from your company
  7. 15. This normally refers to the end of a certain type of product which will not be reproduced
  8. 17. Items that are send, brought or carried back