Retail Terms

2. C.O.G.S. stands for ____________
3. The task and activities that go into turning a negative customer experience into a positive one.
5. Websites that include online shopping
10. KPI stands for
13. Convincing the customer to buy a slightly more expensive version of a product or service that will better align with their wants or needs.
14. selling the customer an item that compliments their purchase

1. Discounts, coupons, and rebates. One of the 4 P’s of Merchandising
2. a measure of how happy the customer is with their transaction and their overall experience with the retailer.
4. Retailers with multiple ways for the customer to interact with them. Each of these routs is seamless.
6. 93% of our communication is signaled through this method.
7. a skill that requires understanding more than what words are being used, but the overall message behind those words. The most important skill for a sales person to have.
8. The 4 p’s of merchandising are: Product, promotion, pricing, and ____________
9. Physical things sold to the customer
11. The selling of goods and or services to a customer for profit
12. P.O.S. stands for
15. Intangible things bought by the customer