Retailing Rendezvous

3. is one of the largest retail stores in a shopping center or mall.
7. this happens when a customer makes an unplanned purchase of a product or service right before checking out at the store.
9. this is a detailed floor plan of a store.
10. this is a pricing strategy used by high-end retailers in which an item is priced at a high level to denote its exclusivity, quality, or luxury.
14. the consumer practice of examining products in a store and then purchasing them online at a lower price.
15. refers to the environmentally friendly business practices that retailers commit to.
16. activities retailers use to build relationships with their customers.
17. this is the practice of selling products on the internet.
19. this is an advertising practice in which online ads are targeted to consumers based on their previous actions.
20. products that have never sold or have been in stock for a really long time.

1. this is an activity where a market research company, watchdog group, or even a retail owner sends in a decoy shopper to evaluate the products or the customer service in a store.
2. a method of selling merchandise for double its wholesale price.
4. a package of goods or services to sell for a lower price than they would charge if the customer bought all of those goods or services separately.
5. this is a service that allows the customer to put an item on hold with a retailer until the item is paid for in full.
6. brand that is not owned by a manufacturer but by the retailer or supplier.
8. this is the way a product is displayed in your store that encourages customers to purchase it.
11. this is the difference between the amount of stock that a retailer has on the books and the actual stock that’s available.
12. this is the quantity of an item you order for delivery on a specific date.
13. businesses expand by distributing their goods and services through a licensing relationship.
18. it is the difference between the original retail price and the reduced price.