Retention

3. _____ is needed when a customer requests to cancel early due to moving our of the service area.
5. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
6. I can quickly find the customer’s EOA in this tab.
8. A Retention ______ will leave notes on the customer's account.
10. A customer calling to _______ their services will need to be transferred to Support.
11. SafeTouch does not ______ services.
12. We do not quote ______ unless it has been notated on the customer’s account.
14. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.

1. There are _____ reasons that we will consider releasing a customer with a buyout.
2. A customer who wants to cancel due to service issues should be transferred to ______.
4. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
7. The new store manager needs to complete this form.
8. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
9. An account that has been shutdown due to non payment will be marked as _____.
13. When a customer calls to cancel their service, we should always ask ______.